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If you have any questions, please contact us directly, by e-mail or message us here.
Feedback and Complaints
We are always looking to improve how we work, and we aim to be Community-Led, so we are always interested in hearing feedback- positive and constructive. Where possible, Bidwill Uniting prefers that complaints and feedback are made directly to staff and resolved by staff and the Manager by the following means:
You can speak to us:
- We welcome you speaking directly to a staff member or Manager as soon as possible after the issue has arisen is usually the most effective way of having a complaint addressed as it enables the staff member or Manager to resolve the issue as quickly as possible. You can either speak to us in person, make an appointment to see us, or you can phone us.
You can phone us:
- You can speak to us over the phone by calling 02 9835 2970.
You can email us:
You can send us a letter:
- Address to:
Complaints
Bidwill Uniting
PO Box 218
Emerton NSW 2770
Other Channels:
- via the ‘Contact Us’ form above
- through the Messenger function on our Facebook page.
Where the complaint is serious, cannot be resolved at the level of the Manager, or is about the Manager, the complaint can be made directly to the Bidwill Uniting Board by the following means:
You can speak to us:
- If you would like to speak to the Board, please let a staff member or the Manager know and they will gladly pass your details on to the Board and a Board member will contact you.
You can email us:
You can send us a letter:
- Address to:
Complaints
Chairperson - Bidwill Uniting
PO Box 218
Emerton NSW 2770
For our full Feedback and Complaints Policy, please download it here.
